CLIENT TESTIMONIALS
Our clients are the key to our success. We aim high to deliver efficient, effective and excellent services with world-class support. Don't take our word for it, though. Read our clients' feedback.
"Our challenges were with our previous TPA. We had a hard time getting the results in a timely manner or ever posted. It was impossible to ever get a representative on the phone. I know that I can always call someone [at AirTera] and get the answer. If that person doesn’t know the answer, they will find someone who does. The reminders are also very beneficial."
Talia Stasser
DER & Employee Incentives - Trego Dugan Aviation
"The agent was absolutely amazing. She explained everything so delicately in regard to the 12/5 fingerprinting services due to a TSA inspection coming up next week. She sent me visuals that served as guides to help me understand the process on my NATA CS dashboard. I mean such a superb job! Thank you!"
Mary Marin
Operation's Administrator - Talon Air, Inc.
“The service helps organize busy operators; streamlining a process is always helpful. The agent is a phenomenal representative. She was helpful, informative and patient. While educating me on the process, she never once made me feel rushed or that my questions unintelligent. I learned a lot today and I am extremely grateful.”
Erin Melder
Vice President - Skyways Charter LLC
"This is a note to comment on how fabulous I think all the Staff are that answer the 1-800 number. I have called many times as a collector and also on behalf of our own clients and I’ve been so pleased with how responsive they are and how professional they deal with each caller. I was just on the phone with an agent and she helped me with a password issue and when I had another question about the forms she was very quick to offer assistance when I’m ready to do my first upload. It was greatly appreciated! Congratulations on a great team!"
Rita Hogan
Customer Support Manager - Flight Safety International
"Our relationship with NATA CS is an integral part of our organization. They allow us to concentrate on our core business of charter and aircraft management services with the knowledge that we are in compliance. We highly recommend their services to any air carrier certificate holder in business today."
Kristina Kushmerek
Vice President - Aircraft Management Group, Inc.
"It is nice to have all info in one place to get everything we need from [AirTera]instead of having to work with multiple vendors to retrieve data. One stop shop. The free webinars are very helpful, especially when it is at a date and time I can jump on or anyone else in the company can jump on and get all of their questions answered. [AirTera] answers all of my questions and are very prompt in doing so. Questions are usually answered within the one phone call or within a few hours if an escalation is needed."